Get more out of touch:point than existing methods can provide! Analyze the relative importance of each touchpoint and identify, which touchpoint influences your customers to what extent, and what action they take. Because you really want to know!
Our software touch:point can be combined well with the advantages of rep:grid. The results from the perceptions evaluated by rep:grid provide a very precise picture of how your customer classifies his individually experienced touchpoints.
Our touch:point analysis comprises the following phases:
selection of touchpoints - execution of the survey - analysis of the results - definition of the fields of action for a more effective touchpoint management.
